Frequently Asked Questions
Clear answers about investing, raising funds, accounts, payments, security and platform rules.
FAQ Categories
Open Help Center →Getting Started
Learn what Propartners is and how crowdfunding works.
▥Investing
How investors create accounts, review opportunities and invest safely.
♚Raising Funds
Guidance for issuers, fundraisers and campaign owners.
▣Account & Security
Security, verification and account protection answers.
▤Payments & Withdrawals
Wallets, platform fees, withdrawals and refunds.
Payments & Withdrawals
Contact support →What are the fees charged by the platform?⌄
Investors pay no fees on the platform but issuers and other fundraising entities are required to pay fees up to 5% of funds raised. Fees depend on campaign terms and payment channels. Specific fees are shown during transactions and in the relevant campaign documentation.
What is my Propartners Wallet?⌄
Your Propartners Wallet is created with your investor account and accessible on your investor dashboard. Refunds and investment returns are transferred directly to your Propartners Wallet.
How do I use my Propartners Wallet?⌄
You can fund your wallet by transferring money from your bank cards or mobile money wallets. Likewise, you can withdraw money from your wallet directly to your bank or mobile money wallet. Your Propartners Wallet is ideal to save funds for investing on the platform.